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‎10-22-2019 05:42 PM

HP Recommended
Product: HP OfficeJet Pro 8715
Operating System: Microsoft Windows 10 (64-bit)

I have a cartridge problem error message and it says to remove a reinstall the indicated cartridge. I purchased a new pack of original HP ink cartridges and replaced the empty cartridges and the black is the only one that is working now. I tried a hard reset and that did not work.

14 people had the same question
1 REPLY 1

‎10-25-2019 07:11 AM

HP Recommended

@lkwagner,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting ink cartridge error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/model/7...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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