HP OfficeJet Pro 8715 install

[daveotlc]

I'm trying to install a new 8715 printer.  The printer tells me I have a paper jam in the document feeder.  I haven't put any paper in the printer for scanning or printing.  I can't get any help from the online automated help.  I'm willing to be convinced that I didn't waste my money by buying this printer, but dubious.  Can someone help?

[Betty0610 · Accepted solution]

@daveotlc

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Turn the printer on, if it is not already on.

1. Wait until the printer is idle and silent before you continue.
2. With the printer turned on, disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

Remove all the ink cartridges and then put them back in.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[daveotlc]

I effectively tried that solution and it worked, suggesting that the printer had an initial condition which was successfully reset when I dropped power and started over.  Thanks for your response.

[Betty0610]

@daveotlc

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)