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HP OfficeJet Pro 8715 not printing or copying after firmware update

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HP OfficeJet Pro 8715
Microsoft Windows 10 (64-bit)

I installed the latest firmware update to my printer (WBP2CN2024AR) over the weekend. Right after that  I could't print.  The print job just spins when looking at the jobs tab.  I finally kill the job after 20 minutes or so.  The printer makes noise like it is about to start printing, but it stops. It also won't copy.  At first, I was unable to print a printer status report., but after restarting the printer and perhaps restoring to factory defaults, I was able to print that.

 

Any suggestions?  How would I go about installing the previous version of the firmware to fix the problem as suggested in a previous thread?

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@RussLoski, Welcome to the HP Support Community!

 

We do not have an option to downgrade the printer firmware. Check the connectivity between the printer and the PC.

Restart the wireless router, the printer, and the PC

Try printing or making a copy.

 

If the issue persists, we will have to perform a factory reset on the printer.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
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Thank you for the reset instructions.  I did not have apply them.

What I did do was to put HP cartridges in the printer.  I had non-HP cartridges before, which had been working for at least a month before applying the new firmware update.

I suspect that the new firmware has logic that requires feedback from the cartridges, which non-HP cartridges don't provide. 

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@RussLoski

 

Glad to know that the issue is resolved with the use of genuine HP ink cartridges. HP does not recommend the use of non-HP ink cartridges. It may or may not work and HP cannot guarantee its functionality.

 

Keep us posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
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I was suspecting the same thing about the cartridges.

I use Ubuntu on several computers at home. None of them could print today; all jobs were "processing" forever. Not even some of the test pages from the printer console would print, though the "printer status report" and the "print quality Diagnostic Page" would print.

The web interface looked a little different; the ink levels showed 0!!

Last time I had purchased OfficeMax cartridge. I was able to buy food for my hungry family

with the money saved.

I have thought that some how HP pushed an update to the printer, with some checks on the

ink cartridge. Sure enough the  status page showed a firmware build date of 2020-06-11. 

It was probably pushed last week. I guess now the non HP-cartridge will no longer work

for any HP new printer. The solution requires me to go on a diet for the next week and buy HP cartridges.

Thanks for the email thread.

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