HP OfficeJet Pro 8720 All-in-one- Printer is Shredding paper/Jamming

[nkaulback13]

When printing multiple pages, the printer starts to shred paper and cause paper jam. What is cause the printer to shred the paper?

[atharva_gp]

@nkaulback13,

Thank you for reaching out to the HP Support community!

The issue could be because there could be a jammed paper already inside the printer or there could be some issues with the rollers feeding the papers through.

Let's try these steps:

Step 1: Power Reset the Printer.

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• Remove all of your ink cartridges from the printer and close the door.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• Check if you can print/copy

Step 2: Clear any Jammed Paper and clean the rollers.

• Clear any jammed paper from the input tray, Ink cartridge access area, Output area, duplex area and rear of the printer.
• Refer to this video for clearing Paper Jams and cleaning the rollers.
• Once the Jams are cleared and cleaning is completed, try to print again

Let me know if this information helps. 

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