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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-05-2017 02:25 PM

HP Recommended

 

Thanks.  I will try phone support.

 

No offense, but I am very disappointed that the software doesn't work.  Having to do all of these workarounds is frustrating.   The printer should just work.

 

I don't have a USB cable for my laptop (Macbook pro, USB3), haven't used a USB cable to print since the 1990s! 🙂

 

 

I'll reply back after phone support so share what I learn

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‎09-05-2017 02:28 PM

HP Recommended

Thanks for the reply, keep me posted. 

Chimney_83
I am an HP Employee

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‎09-05-2017 03:44 PM

HP Recommended

Hi,

 

I tried to get phone support and it said that my system was out of warranty as it was one year old.

 

I ordered the produyct on 9/3/16, it arrived on 9/4/16 and I set it up 9/15/16, so it is under warranty (certainly when I filed the original request).

 

I expect that HP will honor the warranty.  Can you give me some guidance on how to do that?

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‎09-06-2017 06:24 AM

HP Recommended

Thanks for the reply @JF14, 

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

Chimney_83
I am an HP Employee

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