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‎11-25-2022 04:33 AM

HP Recommended
Product: HP OfficeJet Pro 8730 All-in-One Printer

Hi Community


This post is to help others in the community who might have the following behaviour.

HP OfficeJet Pro 8730 All-in-One Printer - Blue Screen - Error Code: B8F3E5FE

On arriving at our offices on Thursday morning, our HP OfficeJet Pro 8730 All-in-One Printer was displaying a Blue Screen with an Error Code: B8F3E5FE

Attempts to reboot the device did not work, as the display showed the message:
Improper Shutdown. Caution: The printer was not turned off properly. To avoid damaging the printer, always press the (power button icon) button to turn it off. OK
Once this message disappeared, the screen went back to displaying the Blue Screen with an Error Code: B8F3E5FE

To resolve this issue, I turned off the printer at the mains and left it powered off overnight.

Switching the printer back on, on Friday morning, the same Improper Shutdown message was displayed; however, this time, pressing OK, the printer was able to start normally.

 

Hope this might help other people if they run into the same behaviour.

 

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