HP OfficeJet Pro 8730 – No Printing or Copying, Only Scanning to USB – After AirPrint from iPhone

[Ch161]

Hey everyone,

I’m dealing with a really strange issue involving my HP OfficeJet Pro 8730 – and this has now happened to two identical devices after I attempted to print from my iPhone using AirPrint.

What’s happening:

•Printing and copying both do not work

•Scanning only works to USB (directly from the printer)

•When copying, the printer displays “Copying page 1/1” but nothing happens

•When printing (from either PC or iPhone), no print job is executed

•Test page from the menu does print successfully

The sequence of events:

1.Printer was working fine

2.I attempted to print from my iPhone via AirPrint

3.Since then: no printing or copying possible

4.I tested this on a second identical 8730 device – same exact behavior

What still works:

•Scanning to USB stick from the device

•Touchscreen, menus, and settings are all responsive

•No error messages displayed

What I’ve tried (on both printers):

•Semi Full Reset via the hidden support menu

•Firmware update using HP’s tool (no updates available – firmware is current)

•Reseated ink cartridges

•Fully unplugged the printer and drained residual power

•Cleaned the printhead

•Cleared all print jobs, disconnected from network, tested local only

•Tried printing from both PC and mobile – no output

My suspicion:

It seems like a print job sent via AirPrint from the iPhone triggered some kind of bug that permanently disables both the print and copy functions. Even after a full reset and firmware reinstallation, the issue persists. Since scanning to USB still works, I suspect a firmware-level issue rather than hardware failure.

My questions:

•Has anyone else experienced this issue?

•Is there a way to force a deeper printer system reinitialization?

•Could this be a firmware bug that only HP can resolve?

•Is repair worth considering or is the device basically a write-off at this point?

I’m really curious if anyone has seen this before – two devices becoming unusable in exactly the same way due to an AirPrint job is just wild.

Thanks in advance for any insights!

[Hawks_Eye]

Hi @Ch161 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you've encountered a perplexing issue with your HP OfficeJet Pro 8730, and you've already done an impressive amount of troubleshooting. 

Here are some additional steps and insights that might help:

 

1. Perform a Full Factory Reset

• While you've already tried a Semi Full Reset, a Full Factory Reset might address deeper firmware issues. This reset often requires specific instructions from HP support, as it can reinitialize the printer entirely. You can contact HP support or check the HP Support Community for guidance.

 

2. Reinstall Firmware

• Even though your firmware is up to date, reinstalling the same version can sometimes resolve glitches. Use the HP Firmware Update Utility to perform a reinstallation.

 

3. Disable AirPrint

• If AirPrint is causing the issue, consider disabling it temporarily:
  • Access the printer's Embedded Web Server (EWS) by entering its IP address in a web browser.
  • Navigate to Network Settings or AirPrint Settings and disable AirPrint.
  • Test printing and copying again to see if the issue resolves.

 

4. Test with a Different Network

• Connect the printer to a different Wi-Fi network or use a direct USB connection to rule out network-related issues.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye