HP OfficeJet Pro 8740: Applying Copy Settings: An error has occurred. (pgCopyConfig-409)

[wschlich]

Hi!

I'm trying to change the default tray used for copying on a HP OfficeJet Pro 8740.

On the EWS at Settings -> Copy/Print Settings -> Copy Settings -> Tray Selection

I change "Default Tray" from "Tray 1" to "Tray 2".

After hitting "Apply", the following error message is shown:

    An error has occurred. (pgCopyConfig-409)

    Click "OK" to go back.

What's wrong here?

Cheers,

Wolfram

[greenturtle]

Hi,

Thanks for using the HP Forums.

Have you tried using the front panel to change the copy tray settings?

Go to Copy > Settings > Tray Selection.

Also, the following resource may be useful for you:

HP OJP 8740 (Installing and using the 2nd Tray)

Hope that helps!

[wschlich]

Hi!

No, I haven't. Front Panel settings are blocked due to security settings.

The video you posted isn't of any help.

Best regards,
Wolfram

[wschlich]

Hey again,

I was curious, so I unlocked the Front Panel settings using the admin credentials

Then I tried to change the Copy Settings using the Front Panel.

While changing the Copy settings for an individual copy job works, the tray selection is never saved.

Hitting "Save Current Settings" with tray set to Tray 2, going to the Home Screen and going back into the Copy Settings it shows Tray 1 again.

HP, this is a very annoying bug, please fix it!

Cheers,

Wolfram

[greenturtle · Accepted solution]

Hi @wschlich

Thanks for your feedback.

When you set the Copy settings to Tray 2, it will be for that job only (unless your Default Tray is Tray 2 for Copy)

Here's how you can make your Copy job "permanently" from Tray 2, follow the steps below:

Select the "Setup"

Try copying again, it should "stick" to Tray 2

Hope that helps!

[wschlich]

First I thought it worked, unfortunately it did not.
The copy document screen still shows tray 1 every time I open it.

[wschlich]

In the Tray Management screen, Copy always switches back to Tray 1.

[greenturtle]

Hi @wschlich

Can you ensure these 2 steps :

1. Default tray is Tray 2.

2. Copy tray is set to "Default tray".

You can follow the steps shown to configure these settings.

Let us know if it is still "not sticky"

Thanks.

[wschlich]

Hey, I did what you suggested but the Copy tray still switches back to Tray 1.

[greenturtle]

Hi @wschlich

Was Tray 2 "Locked"?

If it was locked, it will always go back to Tray 1.

Can you ensure that the "Tray Lock" settings is set to "None"

Let us know if that works!