HP OfficeJet Pro 8740 -- Code B83B6FDC

[KinNC]

Thank you for responding. But, again, you have not actually responded to my request.

I'm not asking HP for support, because this is an error that cannot be replicated, and a service tech would only recommend "solutions" I'm already employing (e.g., restarting to clear the error) or that are irrelevant (yes, my printed has always been plugged directly into a clean wall outlet). HP's service techs can be quite helpful with simple, common problems, but I long ago gave up on asking for their support with obscure problems that cannot be replicated.

This error has occurred for me on four occasions in the last several weeks. Circumstances varied (e.g., once after the printer had been idle for a few hours, another time immediately after turning on the power switch).

But I am not the only person who has seen this error code on the printer (others have also contacted this forum seeking information). So this is most definitely NOT a random error code, but most certainly is generated by a specific cause.

So, to repeat myself: What is the meaning of B83B6FDC? Somebody at HP arranged for this model printer to display that code under certain circumstances. Is there nobody at HP who can -- or will -- tell us customers that this code means?

[Jeet_singh]

Hi @KinNC,

As I understand you want to know what exactly the error code B83B6FDC means, after doing a bit of research found that that this error message appears on the product during Network setup.

Are you experiencing this issue while network setup, If so, please respond to this post with the details, so that I can provide you with accurate steps which should help you resolve this issue.

Eagerly waiting for your response!

Regards,

[KinNC]

No, network setup is not an issue, if by the term "network setup" you mean the first time the 8740 was placed in service and connected to my home Wifi network. Or by "network setup", do you perhaps mean connecting to my home network when I turn the computer and printer on in the morning, or reconnecting to the network after the computer and printer have been idle for some time?

This printer was purchased and placed in service over a year ago. The printer has displayed the B83B6FDC error on four separate occasions in the past several weeks. The first time was when I had been away from the printer for a few hours, several hours after powering up in the morning. The most recent time was immediately after turning the printer on in the morning. The other times were, to the best of my recollection, also after the printer had been on for some hours.

In all cases, refreshing the printer by disconnecting the power card on the back of the printer has brought it back to life. The printer is on a home network, so there's no chance of anyone else meddling with printer settings in any way. And, yes, the printer is connected directly to a clean wall outlet.

If this in any way helps you identify the cause of the problem I would be grateful for any information you can provide.

[Jeet_singh]

Hi @KinNC,

Thank you for replying,

As I understand this seems to have occurred during 4 separate occasions and seems to be working fine, In this scenario, I would suggest here is check if there is any latest firmware update available for this printer. 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.

Once done, restart the printer, computer, router and other devices on the same network and check if that helps.

If the issue persists, I would suggest the next step would be to perform an advanced reset on the printer. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,