Product: HP OfficeJet Pro 9018 All-in-One - Product # 3UK84A
Operating System: Microsoft Windows 10 (64-bit)
I have a Carriage Jam error stating that the print carriage cannot move. I've never had a paper jam so I don't see it related to a paper jam. Still, I thoroughly checked the inside of the printer for any paper or other obstructions. I saw none. I've power cycled the printer by unplugging it and leaving it unplugged for a few minutes. I've also tried to slide it with my hand (but didn't force it). It's locked in the parked position on the right and will not move. The printer is barely a year old. I don't want to buy a new printer or spend the same amount fixing this one. How can I resolve this? Thanks!
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