HP OfficeJet Pro 9010 - error message after replacing ink cartridges

[Tkap1]

After using the initial set of ink cartridges on purchase, I am changing ink cartridges for first time.  The 3 color ink cartridges depleted about a month ago but I still had black ink so I used B&W, and elected to "X" out  the "low ink" warning on the printer touch screen each print job until finally the Black ink cartridge emptied.  

I only bought a new black cartridge and when I inserted correctly into the carriage, I can't get anything to print.  I left the old color print cartridges in place but I get an error message and constant banner across Printer screen that "cartridges depleted..must replace cartridge"   But I am only printing B&W.   I've tried restarting both the printer and the HP Smart app on my MacBook.    Help 🙂 

Any troubleshooting ideas are appreciated!    Thanks, Tony 

[8lives · Accepted solution]

This printer requires that all the ink cartridges have ink in then in order to protect the printhead from damage.

[ShlomiL]

Indeed, it is required to have all ink cartridges with ink to allow printing with your printer model.

As a reference, see below support document on this matter:

https://support.hp.com/us-en/document/c04331666

Shlomi

[Tkap1]

Thank you all!  That did the trick.  Working great now.