HP OfficeJet Pro 9015: blue screen error code B305DFF9 MAC

[JoanneB1]

I don't see where I can view the private message.  There is no private message icon next to my user name.  I've clicked on the down arrow next to my name and I don't see an option to view private messages. 

And the link you sent has restricted access.  

 

 

[kaalme]

Hi Jay_G24,

Sadly i didn't find a message in my inbox, could you please send it again?

Many thanks,

kaalme

[Jay_G24]

@JoanneB1,

• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps!

[Jay_G24]

@kaalme, 

I have resent you the message, could you check?

Let me know

[JoanneB1]

as I said in my previous message, I do not have an envelope to click on to access my private messages. I also sent you a screenshot. 

I also said the link you sent me (and sent me again) says I don’t have the security to read it. Can you just put the instructions in an email?  This has been going on for days now….

thank you. 

[kaalme]

Hi Jay_G24,

i have received your message and tried the steps. So far no more crashes!

Thank you!

[Jay_G24]

@kaalme,

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jay_G24]

@JoanneB1, 

Your private message feature was not enabled, the mods have enabled it now.

Please check you should have my message.

Let me know!

[JoanneB1]

I performed the reset and it worked. Thank you.  Do you know why this happens in the first place?  Should I expect it to happen again?

[Jay_G24]

The issue was the firmware and reset has removed it. so you should not encounter the issue.

Hope this helps!

Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping