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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎06-19-2023 12:33 AM

HP Recommended

Can you please advise how to fix my printer HP OfficeJet Pro 9020 series printer as it shows the blue screen as well as error message 83C0000B. Well and truly bricked since last month. 

Have tried resetting it as per recommendations but this has not fixed the issue. 

Any assistance or advice on how to fix? 

Tags (1)
4 REPLIES 4

‎06-21-2023 09:27 AM

HP Recommended

Hi @amanganas,

 

Welcome to the HP Support Community. 

 

We would need some information related to this issue to escalate this case. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Rainbow23 - HP Support.
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‎06-29-2023 08:02 PM

HP Recommended

hi Rainbow23 thanks for your message. I have responded and provided the required information in a private message as requested. What happens next? I urgently require my printer asap. 

thanks

Arthur 

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‎07-02-2023 10:05 PM

HP Recommended

Hi @rainbow23 would it be possible to get a response to my query below? What are the next steps? 

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‎07-03-2023 01:41 AM

HP Recommended

The error code "83C0000B" on an HP OfficeJet Pro 9020 series printer indicates a firmware error. To troubleshoot this issue, you can try the following steps:

Power cycle the printer: Turn off the printer, unplug the power cord from the power source, wait for about 60 seconds, and then plug it back in. Turn on the printer and check if the error persists.

Update the firmware: Visit the HP Support website and search for the OfficeJet Pro 9020 series printer model. Look for firmware updates or downloads specific to your printer model. Download the latest firmware update and follow the instructions provided by HP to install it on your printer. Firmware updates often address bugs and compatibility issues, which can help resolve error messages.

The error code "83C0000B" on an HP OfficeJet Pro 9020 series printer indicates a firmware error. To troubleshoot this issue, you can try the following steps:

Power cycle the printer: Turn off the printer, unplug the power cord from the power source, wait for about 60 seconds, and then plug it back in. Turn on the printer and check if the error persists.

Update the firmware: Visit the HP Support website and search for the OfficeJet Pro 9020 series printer model. Look for firmware updates or downloads specific to your printer model. Download the latest firmware update and follow the instructions provided by HP to install it on your printer. Firmware updates often address bugs and compatibility issues, which can help resolve error messages.

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