HP OfficeJet Pro 9025 routinely will not shut off with Power button

[Chex1975]

My OfficeJet Pro 9025 printer is about 3 months old. It is plugged in directly to the wall outlet. Routinely while trying to print any kind of document, Word or Excel, the printer icon pops up and indicates "Printing - Looking for Printer". the only way this is resolved is to shut down the printer and reboot it, but that does not work since the power switch does not turn off the printer and I have to resort to unplugging the printer from the wall outlet. This happens with about every 10 print jobs.  I use Office 2011 for Mac and have Mac OS Mojave.

[TEJ1602]

@Chex1975, Welcome to HP Support Community!

I here see two issues- one of connectivity and the other of printer hardware. Let us try to fix one at a time. 

To isolate the connectivity issues, I'd need the following details if the printer is wirelessly connected-

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.

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