HP OfficeJet Pro 9125e won't leave the loading screen

[RVandHEIDI]

Last week I received a Printer Fatal Error.  I unplugged the printer and now when I plug it back in, the printer gets stuck on the loading page.  I can't access the on screen menu.  I checked for paper jams and repositioned the ink cartridges.  Not sure what to do next.

By the way, I've only had the printer for a few weeks.

[Raj_05]

Hi @RVandHEIDI,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet Pro 9125e is experiencing a hardware or firmware issue. Here are steps you can take to troubleshoot.

Power Reset the Printer

• Disconnect the printer from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and power it on. Avoid using a power strip; connect it directly to a wall outlet.

Perform a Semi-Full Reset

• Unplug the printer while it is turned on.
• Press and hold the Power button for 15 seconds.
• Reconnect the printer to the power source and turn it on.

Update Firmware (if accessible)

• If you can briefly access the printer menu before it freezes, try updating the firmware. If this isn’t possible, you’ll need assistance from HP support.

Check Connections

• Ensure all connections, including the ink cartridges and printhead, are properly seated.
• Look for any debris or obstruction in the printer.

Factory Reset (if accessible)

• If you can access the printer menu:
  • Navigate to Setup > Printer Maintenance > Restore Factory Settings.
  • Confirm the reset and allow the printer to restart.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support