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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎06-07-2019 10:19 AM

HP Recommended

@scotty3211

 

Glad to hear that the issue is resolved after installing a new ink cartridge. I wasn't sure if replacing the ink cartridge would resolve the scanning issue, that's why I didn't suggest an ink cartridge replacement. 

If you need any help, feel free to reach out to us. Have a great day!

Senan6806


I am an HP Employee

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‎06-07-2019 10:23 AM - edited ‎06-07-2019 10:24 AM

HP Recommended

Well, installing the new color ink cartridge is what fixed the printing of the alignment page. Then, the alignment page fixed the alignment issues with the scanner. So I should've been instructed to install a new color ink cartridge right from the very beginning of this thread 2 months ago! 🙂

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‎06-07-2019 05:04 PM - edited ‎06-07-2019 05:04 PM

HP Recommended

@scotty3211

 

You are right, a simple suggestion to replace ink cartridge would have helped you resolve the issue sooner. You solution will definitely help other finder a quicker solution. Please mark your solution as accepted, so that other community members can easily locate the solution. If you ever require any technical assistance, feel free to reach out to us. Have a great day!

Senan6806


I am an HP Employee

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‎06-07-2019 06:44 PM

HP Recommended

Done and done! Thanks!

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‎12-28-2019 09:58 PM

HP Recommended

I have the same issue. I replaced my ink cartridges, the levels are full and the printer is not recognizing the alignment page and I continue to receive the message" Default Print Quality - The cartridges are set to default print quality. Touch OK to continue," I touch "OK and the printer takes me back to the Tools screen.  This issue started after I installed new ink cartridges from HP Instant Ink. Please assist.

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‎12-31-2019 05:07 PM

HP Recommended

Hi @Treevinos

Welcome to the HP Support Community. To assist you better, what model HP printer are you using?

Are you able to bypass the alignment and access the home screen of the printer?

 

Keep me posted for further assistance.

 

KUMAR0307
I am an HP Employee

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