HP OfficeJet3830 will not print colors other than Blue and Black

[Kodiakcat1]

HP Office Jet 3830 All in One Printer won't print colors other than Black and Blue.  Allignment page is only Black and Blue  When we try to print something full color it only prints in Monotones, Grey

[Kumar0307]

@Kodiakcat1, Welcome to the HP Support Community!

Let us try these steps to resolve this issue:

Check the ink levels and replace any low/empty ink cartridge.

Clean the ink cartridges

1. On the printer control panel, swipe the display to the left, then touch Setup.

2. Touch Tools, then touch Clean Cartridges.

3. • If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.

   note: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

If the issue persists, perform step 13 from this document.

Hope this helps! Keep me posted. 

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Have a great day!