HP Officeject Pro 8710 in ERROR STATUS only when trying to print form Dell PC. OK from phones.

[Tanja66]

When I try to print from my Dell PC, I receive an error message "Printer in an error state 'HPFC99AA (HP OfficeJet Pro 8710)' is in an error state.  However, the Printer is powered and ready to go, says its "ready" even on my Dell PC.  Both my husband and I can print items from our phones.  Today I have plugged my PC into my HP printer with a USB wire and still no luck at printing.  

Thank you! 

[praveenbv · Accepted solution]

Hi@Tanja66, Welcome to the HP Support Community!

Try these steps to re-install the printer driver - 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type, and open “Devices and Printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions.  

Keep me posted. Happy to help!

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