HP Officejet 2620 paper jam but there is no paper jam.

[jvjnpc]

My HP Officejet 2620 is giving me a paper jam error and i can't find any paper jam subsequently i received an error message ERROR CODE 0X805D0700 FM_KEYWORDS_MO. Any advise appreciated, thank you.

[Sneha_01]

Hi @jvjnpc,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Officejet 2620 is showing a paper jam error but you cannot find any jammed paper, and you’re receiving an error code 0X805D0700 FM_KEYWORDS_MO, there are several troubleshooting steps you can try to resolve the issue. This code indicates a problem with the printer’s internal mechanisms or sensors.

**1. Check for Paper Jam Thoroughly

• Open the main paper tray and check for any paper stuck inside.
• Open the access door where the cartridges are located and check for any paper or debris.
• Remove the ink cartridges and inspect the area for any paper fragments.
• Reinsert the cartridges carefully.
• Inspect the paper feed rollers and ensure there is no paper stuck in the path. Sometimes, paper pieces can be stuck in hard-to-see areas.
• Remove the output tray and look inside the printer for any paper fragments or obstructions.

**2. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.
• Turn off the printer.
• Unplug the power cord from the back of the printer.
• Wait for 60 seconds.
• Plug the power cord back in and turn on the printer.

**3. Clean the Paper Feed Rollers

• Remove any paper from the tray.
• Locate the paper feed rollers inside the printer. These are usually located near the paper tray.
• Clean the rollers with a lint-free cloth slightly dampened with water. Rotate the rollers manually while cleaning.
• Allow the rollers to dry completely before reassembling the printer.

**4. Check Printer Firmware:

• Visit the HP Support website and check for any firmware updates for the HP Officejet 2620.
• Follow the instructions to download and install the latest firmware if an update is available.

**5. Inspect and Reset Paper Settings

• Ensure that the paper size and type settings in the printer’s control panel or software match the paper you are using.
• In the printer’s menu, navigate to paper settings and reset them to default.

**6. Verify Internal Sensors

• Sometimes, internal sensors can become misaligned or dirty, leading to false paper jam errors.
• Use a flashlight to inspect the sensors and clean them gently with a soft, dry cloth.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support