HP Officejet 3830 not printing. screen says instant ink problem and directed to instantink website

[terrags]

Printer is not printing. Error messag is "Cannot print. Visi[edit] for information"  Have run HP Print and Scan doctor with no remedy. Also changed ink cartridges - still not remedy. 

[A4Apollo]

Hey there! @terrags, Thanks for stopping by the HP Support Forums!

I understand you have issues printing and you are getting an error cannot print visit instant ink page on the printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you enrolled for instant ink subscription?

Have you cancelled the instant ink contract?

Excellent description and a great diagnosis done. It is greatly appreciated.

Please brief the issue in detail to assist you better.

This message would normally appear if there is a billing issue with the Instant Ink service. (sometimes it represents a connection issue, but I'm pretty confident that it is not.) I'm pretty sure that the original owner was enrolled in the Instant Ink program and failed to cancel the service properly.  

If you look at the printers Ink cartridges do they say Instant Ink on them? If they do, you can swap them out for regular store bought cartridges. The printer should then work. 

If you have issues registering in instant ink. Please share instant ink details in a private message, so I can check the records and help you in registering with instant ink.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Refer this article to know more information about enrolling in HP instant ink.

Also, refer this article to know more about instant ink.

Hope to hear from you soon!

Happy Holidays! 🙂

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