HP Officejet 4620 isn't printing

[tmvaldovinos]

The printer just stopped printing.  The cartridges were replaced, followed the troubleshooting guide and nothing is working, the cleaning printhead test didn't work either.

Is there anyone who had had the same issue and could solve it???

Help!!!

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[tmvaldovinos]

I did what you suggested and it's half working.... I'll search for more solutions on the internet then =(

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[greenturtle]

Hi @tmvaldovinos

Thanks for yoru feedback.

Would you like to clarify what you meant by half working?

Could you describe exactly what errors are you seeing now so that we can help you further?

Thanks.

[A4H]

I have my three colour cartridges which are printing but the black cartridge which I just purchased is not printing. There is just no print coming through at all. Can anyone make a suggestion about the problem? Thanks

[A4H]

I downloaded the scan doctor and let it run but  still the problem persists

[greenturtle]

Hi @A4H

Have you tried cleaning the printheads?

Can you try the steps as described in the support document?

http://support.hp.com/sg-en/document/c03137135

Hope that helps.

[krisstin]

did all suggestions provided . print test page looks fine except for black. ink levels all look good per HP. test page prints good on colors but black is non existent. test page prints with colors but when i try to print from my desktop or hand insert a page to be copied ,they all come out blank. worked fine yesterday.