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Locked

‎10-06-2013 02:32 PM

HP Recommended

Take it back to the store if you still can.  Setting a static IP and DNS servers does not resolve the problem. 

 

This is a problem that HP is refusing to acknowledge exists

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‎01-05-2014 04:27 PM

HP Recommended

Here's the fix originally posted by Lucky2710:

 

-My printer is connected to my network wirelessly.

-On my computer I logged onto the printer via the ip address 192.168.1.153 .... (Yours will vary) in a browser

*You can find the printers ip address by on the printers controll panel pushing the wireless button and pushing ok on option 1 it should pop up with the signal strength and the ip address is at the bottom.

-Once I was on the printers page in my browser i went to the network tab at the top.

-Then went to Internet Printing Protocol section (On the left under advanced settings)

-On mine IPP was already enabled but the location was blank I put a "1" in the location box and then applied settings.

-This is the only thing I changed and now my printer sleeps like always but when i print something from my iphone, mac, or pc it wakes up and prints like it is supposed to!

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‎10-07-2016 08:01 AM

HP Recommended

Just to throw a spanner in the works, I have the same problem with the printer going to sleep and not waking.. WHILST HARDWIRED via USB!! It's causing all sorts of issues and bad moods in the office and I look like a chump saying I don't know why it's doing this, Unplug it and let it start up again.

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‎10-07-2016 10:39 AM

HP Recommended

Make sure your computer USB ports are configured correctly.

 

http://helpdeskgeek.com/windows-xp-tips/prevent-windows-from-powering-off-usb-device/

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