HP Officejet 4622 stopped printing black ink. Color ink just fine

[KECL]

No error messages.  Cartriges properly vented.  Followed instructions to clean print head x 2.  Also aligned.  No black ink.  

[Ronaldo_Ferrei2]

Hi @KECL, how do you do ?

Welcome to HP Forum !

🙂

Check this document below and realize the step by step for resolve this problem:

HP Officejet, Deskjet 4600 Printers - Color or Black Ink Not Printing

http://support.hp.com/us-en/document/c03944809

I hope that helps !
🙂

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If the question is clarified, mark my answer as "resolved" and click on the icon of the "hand" to provide "congratulations" in recognition.

Have a nice week !


I´m a volunteer in the HP Forum !

[KECL]

Thank you.  I have completed all these steps and the color ink prints but the black in does not.  Any other suggestions?

[Ronaldo_Ferrei2 · Accepted solution]

Hi @KECL, good morning !

In this case, you need to send your printer to the engineer verify the printhead failure.

http://support.hp.com/us-en/document/c03026717

Can I ask you a favor ?

If the question is clarified, mark my answer as "resolved" and click on the icon of the "hand" to provide "congratulations" in recognition.

Best regards

I´m a volunteer in the HP Forum !

[KECL]

Resetting the printer fixed the problem!  Thanks