cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
8 3 0 0
Message 1 of 3
77
Flag Post

HP Officejet 4630: Wi-Fi password has an Exclamation Point, how do I enter that?

HP Recommended
HP Officejet 4630
Microsoft Windows 10 (64-bit)

I am remotely helping someone who has an Officejet 4630. In other words, I don't have access to the printer.  The problem they are having is that Wi-Fi  WPA Passphrase has an exclamation point. The 4630 control panel has a telephone style 3x4 keypad. Is there a way to enter an exclamation point using this keypad?  Or is there another way to do that? The 4630 has two symbolic keys on the bottom row of the keypad. *@ and #_ They don't see an exclamation point. Changing the Wi-Fi passphrase is a pain due to the number of devices that would need to be updated. Can an exclamation point be entered into the printer? 

 

Steve

 

2 REPLIES 2
Highlighted
HP Support Agent
HP Support Agent
11,668 11,654 645 480
Message 2 of 3
Flag Post
HP Recommended

@tigerg14

 

Welcome to the HP Support Community.

 

If you press the "123?" on the keypad, you will find another set of keys in which the exclamation mark should be available.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

0 Kudos
Highlighted
Author
Level 1
8 3 0 0
Message 3 of 3
Flag Post
HP Recommended

Betty,

 

Thanks for the reply. The solution that we settled on was to setup Wireless Direct printing.

 

I am curious where the 123? is found. I don't have the printer as I am helping someone remotely. I do have the setup guide which does not show 123? as an option. The User Guide does not provide images for connecting to Wi-Fi. Is there a soft keypad that appears when entering the password?

 

In the setup guide I see the attached image of the printer's control panel. I don't see the 123? on that.  Note that the keypad is not a soft keypad.

HP 4630 Control Panel.PNG

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation