HP Officejet 4630 print cue problem

[AR-J]

I can print one document but when I try to print a second document the print cue thinks that the first document is still printing. It is stuck in the cue and can't be removed unless I unplug and reboot the printer and restart the computer which takes too long. I can fix it and get it to print another document and then the problem happens again and again. I want a permanent fix. 

[A4Apollo]

Hey there! @AR-J, Thanks for stopping by the HP Support Forums!

I understand you are getting print pending file error on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

As you mentioned the print job stuck in print queue.

Please try few steps recommended below.

Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
Save your work. After using these steps, your current print jobs are lost and will need to be printed again.
Open Windows Services using one of the following methods:
Search Windows for services, and click Services in the list of results.
On your keyboard, press Windows key (  ) + R, type services.msc in the window that opens, and then click OK.
Scroll through the list of services and find the name Print Spooler.
Right-click Print Spooler and select Stop.
After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
Delete all files inside the PRINTERS folder.
Shut down your computer from Windows.
Make sure your printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.
Turn on the printer using the power button on the printer.
Turn on the computer and wait for Windows to open.
Try printing again and note what happens.

Refer this article to further troubleshoot print job stuck in print queue.

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[AR-J]

those are the steps I do each time there is a problem. I am looking for a more permanent solution since it is time consuming to clear the spooler and shut everything down everytime I want to print. 

[A4Apollo]

@AR-J, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

Try uninstalling the printer software from root level on your PC and install the full feature printer software and check if it helps.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Update the printer software using this link.

I'll watch your reply!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!