HP Officejet 4652 will not print color

[Highwinds7]

Hello,

I had bought a new dell all in one computer to replace my older computer. When I did this, my office jet no longer prints in color. For a time, I was getting a error message that more than one device was trying to use the printer and the other device could only print in color. I have tried uninstalling and reinstalling the device to this computer but that has not helped. It prints in gray scale but I am not sure how. I cannot find an option to turn on or off gray scale. Any help would be appreciated. 

[Kumar0307]

@Highwinds7, Welcome to the HP Support Community!

I understand you are not able to print in color.

Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

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