• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-10-2020 11:09 PM

HP Recommended
Product: HP Officejet 5200
Operating System: Microsoft Windows 10 (64-bit)

My OfficeJet 5200 is several years old now, out of warrant but still functioning up until yesterday when I tried to change empty cartridges for new HP-branded ones.

 

Now, even after factory-reset, I can't get past the "Use SETUP cartridges" error. Other users in this forum who have experienced this error have been contacted by private message with details that "can't be shared in a public forum", in order to let them bypass this error. I'd be grateful if someone could share those with me so that I can continue to use my printer.

 

Many thanks in advance!

 

 

1 person had the same question
3 REPLIES 3

‎04-11-2020 01:26 AM

HP Recommended

Hi,

Can you see both of the ink cartridges indicated below the error message or may only one of the cartridges?

 

A circle sign indicates the Black cartridge and three dots indicate the Tri-Color.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-14-2020 04:44 PM

HP Recommended

The error is displayed whether I insert either cartridge by itself or both cartridges at the same time.

Was this reply helpful? Yes No

‎04-15-2020 05:49 AM

HP Recommended

Can anyone send me the details like the user in this answer ? They solved the same problem for a different printer model

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.