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HP Officejet 5255 will not print from laptop

HP Recommended
HP Officejet 5255
Microsoft Windows 10 (64-bit)

Officejet 5255 printer won't print from Dell XPS laptop but will print from iPhone and directly from the printer touchscreen.  As soon as I hit print on laptop, a popup instantly appears saying "Error printing.  Printer couldn't print [document name]"; no specific error number is given.  Recently changed router SSID name but updated it on printer, laptop, and phone.  Pretty sure I've printed since changing name.  Have tried deleting and reloading driver and HP software; ran HP Print and Scan Doctor and other troubleshooters multiple times; deleted and reinstalled printer multiple times; reset printer to factory defaults; used wireless setup wizard to reconnect to router.

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HP Support Agent
HP Support Agent
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HP Recommended

@TOB59

 

Welcome to the HP support community.

 

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer is not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign a manual IP address and that should fix the issue.

  1. Make sure there is U.S. letter or A4 size, unused, plain paper in the input tray.

  2. On the printer control panel, touch the Setup icon .

  3. Touch Tools.

  4. Swipe down the display, and then touch Network Configuration Page.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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