HP Officejet 5258 - Cannot print color

[Shahsand]

My printer suddenly stopped printing in color. Replace the cartridge with a brand new HP color cartridge and it gives the following error message "Remove and reinstall the indicated cartridge, making sure it is correctly installed.

if this message continues to appear, replace the cartridge"

I tried with another new color cartridge but the same result. 

I had replace black and that worked fine but not the color cartridge.

[TEJ1602]

@Shahsand, Welcome to HP Support Community!

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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