HP Officejet 5258 error (0XC4E8004)

[velobaba]

The HP Officejet 5258 wireless printer is displaying error code:

  0XC4E8004

  HW_MICC12_V12

Did the reset by unplugging the power cable from the printer and the outlet and waiting 60 secs but that didn't fix the issue.

Any other suggestions?

Thanks.

[sandytechy20]

@velobaba

Welcome to HP support community.

Is the printer connected to the wall outlet directly?

If not, power reset the printer and connect the power cable directly to the wall outlet.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

If the printer display comes on, update the firmware.

Refer this HP document for the steps:- click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[velobaba]

Reset the printer per instruction and the display came on but it display the same error message.

[sandytechy20]

@velobaba

This could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.