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‎04-17-2020 09:16 PM

HP Recommended
Product: OfficeJet 5745
Operating System: Microsoft Windows 10 (32-bit)

Help help help.  I have Xfinity now and had to install the internet.  It says its there and gives me an internet address now.  I installed the software.  The printer is now on the printer list.  I went to print a spreadsheet and a word document and it says printer is offline.  how do I get it online again   much appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-18-2020 04:28 AM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor (which made specialty to resolve a Printer Offline condition):

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to follow any suggested steps and check if that may resolve the problem.

 

If the utility fails to resolve the problem, be sure to clarify its results, please.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-18-2020 04:28 AM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor (which made specialty to resolve a Printer Offline condition):

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to follow any suggested steps and check if that may resolve the problem.

 

If the utility fails to resolve the problem, be sure to clarify its results, please.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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