HP Officejet 5610 displays cartridge error while actually can print

[Ignatus]

Hello, I own a veteran HP Officejet 5610 which worked fine for my father and me for like 10 years or more. Now I can't get rid of cartridge errors. Sometimes it asks to reinstall the right cartridge, sometimes both, and sometimes to refer to the documentation. The cartridge installed are original not recharged and long empty #22 (left) and freshly recharged 27b (right; non-original cartridge was also tried but it made even worse errors). In fact, the device is working: if I push "Ok" and "Cancel" simultaneously, I get very clear self-test report, and it's possible to send on print something from computer (but sometimes it refuses to). I have dismantled the printer, vacuum-cleaned it and washed finely all the contacts on holder and cartridges, then put it all back, but I can't get rid of the lamp blinking and screen displaying error messages. Is there any chance to restore convenient behavour?

[Raj1788 · Accepted solution]

@Ignatus

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

I understand that you are getting an error on the printer screen 

How long are you facing this issue?

Try with a different cartridge.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Use this link: https://support.hp.com/us-en/product/hp-officejet-5600-all-in-one-printer-series/441142/model/441143... and update the latest firmware if available.

Do get back to me as I have a few more tricks up my sleeve, 

As I will follow up to ensure your concern is resolved,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Cheers:)

[Ignatus]

I've tried hard reset several times before, but probably didn't wait long enough. Currently, the printer seems somehow returned to norm (the print quality is rather awful but I can't expect another with my present cartridges).

[Barachiel]

@Ignatus

Thank you for responding,

It's great to have you back 😉

It looks like you were interacting with @Raj1788, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉