HP Officejet 6500A: replaced color ink cartridges with HP brand, will not print in color, but syst

[kciremeregor]

Cannot get the printer with new HP color cartridges to print in color in Word or Excel, although the HP test in color is good.  I have turned off print in grayscale, and print black ink only so it should, and for years has, printed in color.  But it will not now.  What is the problem?  Thanks

[Raj1788 · Accepted solution]

@kciremeregor

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

As the printer is printing the test pages, this could be a printer driver issue.

To provide you with an accurate solution, I'll need a few more details:

Did you try printing from different application or browser?

However, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-6500a-e-all-in-one-printer-s... to download the HP Officejet 6500A Plus/Plus Special Edition e-All-in-One - E710s Full Feature Software and Driver.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[kciremeregor]

I followed your recommendations and they worked .  Thank you very much. 

[Raj1788]

@kciremeregor

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)