• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-01-2025 12:53 PM

HP Recommended
Product: HP Officejet 6600 e-All-in-One Printer - H711a/H711g

I have replaced all print cartridges, so each one is full. My printer will not print, and this is the code I receive: 0x61011bed

Any ideas? Please and thank you.

Reply
1 REPLY 1

‎10-04-2025 03:23 AM - edited ‎10-04-2025 03:23 AM

HP Recommended

@michannemag, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

The error code 0x61011bed typically indicates a carriage jam or mechanical failure related to the ink system or printhead movement. Let’s walk through some steps to help resolve this:

Power Reset the Printer

  • Turn off the printer using the power button.
  • Disconnect the power cord from the back of the printer and from the wall outlet.
  • Wait for 60 seconds.
  • Reconnect the power cord directly to a wall outlet (avoid surge protectors).
  • Turn the printer back on.

This clears temporary errors and resets the printer hardware.

 

Check for Paper or Obstructions

  • Open the ink cartridge access door.
  • Look inside for any paper debris, foreign objects, or loose ink cartridges.
  • Gently move the carriage (printhead) left and right to ensure it moves freely.
  • Close the door and try printing again.

Reinstall Ink Cartridges

  • Remove all cartridges and inspect them for damage or leaks.
  • Reinstall them one by one, ensuring each clicks into place.
  • Make sure you're using genuine HP cartridges.

Update Firmware (if accessible)

  • If the printer connects to Wi-Fi and the display is functional, check for firmware updates via the printer's control panel.
  • Alternatively, visit the HP Officejet 6600 support page to download the latest firmware and drivers. 

Update the firmware on an HP printer | HP® Support

Use HP’s Diagnose & Fix Tool

If you're using Windows or macOS, install the HP Smart app/HP App and run the built-in Diagnose & Fix tool:

  • Download from 123.hp.com
  • Open the app → Select your printer → Click Diagnose & Fix
  • Follow the on-screen instructions

Use Diagnose & Fix in the HP app to repair common printing issues (Windows, macOS) | HP® Support

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.