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‎11-01-2024 01:50 PM

HP Recommended
Operating System: Microsoft Windows 11

I have looked up the Q&A here and elsewhere on line to figure out what to do next.  No matter what I try, I just get the message about it being a printer or ink failure.  I cannot get to the control panel on my printer to check the printheads so that is the only thing I haven't tried.  I cannot get past the message that says printer or ink failure, etc.  I changed 2 of the ink cartridges in March and the other 2 in October so I really don't think I'm out of ink (I haven't used this printer that much).  Is there any other way I can check the print heads or do I just need to replace this printer?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-03-2024 06:17 AM

HP Recommended

Hi @marge81,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

If you have performed all the steps from this document and still having issues, I suggest you contact phone support for more options. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎11-03-2024 06:17 AM

HP Recommended

Hi @marge81,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

If you have performed all the steps from this document and still having issues, I suggest you contact phone support for more options. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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