• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Officejet 6600
Mac OS X 10.10 Yosemite

Officejet showing no paper loaded when the tray has plenty of paper in it. Have tried cleaning the rollers but made no difference.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended


Welcome to the HP Forums @hopuldey,

 

I came across your post about your Officejet 6600 not detecting paper in the tray and advising you to load paper, and wanted to reach out with my own suggestions.

 

Check out the following guide and try the steps in order. If the error continues, contact HP to discuss a replacement.

 

Tip: Ensure the printer is plugged in directly to a wall outlet, avoiding power bars and surge protectors.

 



If you have any troubles with the steps, let me know and I will do my best to help.

Click the thumbs up below to say 'thanks' & the "Accept as Solution" if the issue has been resolved please and thanks! 😄


All the best,


Contact HP:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear

a i n b o w 7000

I work on behalf of HP



Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!

View solution in original post

1 REPLY 1
HP Recommended


Welcome to the HP Forums @hopuldey,

 

I came across your post about your Officejet 6600 not detecting paper in the tray and advising you to load paper, and wanted to reach out with my own suggestions.

 

Check out the following guide and try the steps in order. If the error continues, contact HP to discuss a replacement.

 

Tip: Ensure the printer is plugged in directly to a wall outlet, avoiding power bars and surge protectors.

 



If you have any troubles with the steps, let me know and I will do my best to help.

Click the thumbs up below to say 'thanks' & the "Accept as Solution" if the issue has been resolved please and thanks! 😄


All the best,


Contact HP:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear

a i n b o w 7000

I work on behalf of HP



Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.