HP Officejet 6700 Premium Printer Failure Message

[HumBird25]

Message:  "Printer Failure: There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP."  Received this message, turned the printer off and on several times, even unplugged it for varying lengths of time.  Eventually, this message disappeared, then printer message said color cartridges may be counterfeit.  Bought new color cartridges directly from HP.com.  Installed them this morning, but the Printer Failure message reappeared.  Again, turned the printer off, then on, and unplugged it - several times.  Can this problem be resolved?  The printer is several years old, at least more than 5 years old.  Help.

[Garp_senchau]

@HumBird25, Welcome to HP Support Community 😀,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check for Ink Cartridge Issues

• Re-seat the cartridges: Open the printer, remove the color cartridges, and then carefully reinsert them. Make sure they're firmly seated in the slots.
• Clean the contacts: If the printer continues to show the "counterfeit" message, it could be related to the contacts on the ink cartridges or the printer itself. Use a soft cloth or cotton swab to gently clean the gold-colored contacts on both the ink cartridges and the printer. Sometimes dust or residue can interfere with communication.

Check for Paper Jams

• Paper Jams: Even though the error message doesn’t mention paper, it's a good idea to check for any potential paper jams inside the printer, especially around the cartridge area. Make sure the paper path is clear.

Reset the Printer

• Perform a Hard Reset: Sometimes, a deeper reset can help.
  1. Turn off the printer.
  2. Unplug the power cable from both the printer and the electrical outlet.
  3. Wait for at least 60 seconds.
  4. Plug the power cable back into the printer and the electrical outlet.
  5. Turn the printer back on.

Check for Firmware Updates

• Sometimes, outdated firmware can cause errors. Ensure your printer is up to date with the latest firmware.
• Go to HP Support > search for your printer model > and check if there are any firmware updates available.

Reset the Ink System

• Ink System Reset: If the printer is still showing the "printer failure" message, you can try resetting the ink system:
  1. Turn off the printer.
  2. Unplug the power cord from the back of the printer.
  3. Wait for 60 seconds.
  4. Plug the power cord back in and turn on the printer.

Run HP Diagnostics

• HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool from HP's website. It’s a great utility for diagnosing and fixing common printer issues.

Additionally, you may refer to the following documents for guidance on resolving ink system failures and print system issues

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.

Take care and have a good day 😇

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Regards,