HP Officejet 6968 3rd Party Ink Lockout

[ElleLuca]

HP Officejet 6968 3rd Party Ink Lockout never solved

Product: HP OfficeJet Pro 6968
I am unable to use 3rd party ink on the HP OfficeJet 6968  - I read that HP has instituted this policy to coerce customers to use HP cartridges only.


Even though HP quality may be best, my needs are simple and I want to be free to use whichever cartridges I choose. I would not have purchased this printer otherwise.

[Betty0610]

@ElleLuca

Welcome to the HP Support Community.

I understand. This document should help you with your questions: https://support.hp.com/in-en/document/c05310148

I hope this answers your question. Let me know if you need any further assistance. 

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[ElleLuca]

Hi, the document is clear but it describes a practice that is wholly unacceptable.

Had this practice been made clear, I would not have purchased this printer.

Just about everyone feels the same way: already HP had to settle a class action lawsuit just a couple of years ago on the very same issue. And now HP is at it again!

This was our first purchase of a HP product -  and this overreach ensures that it will be the last. 

Please pass this comment on to the managers that make these decisions so they become aware of the ill will that these policies create.

Thank you,

ElleL

[Betty0610]

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!