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‎08-08-2022 06:30 PM - last edited on ‎08-09-2022 09:26 AM by Retired

HP Recommended

When I switch on the printer, a message comes up that "there is a problem with the printer or ink system", error code is 0x61011bed.

Any help?

1 person had the same question
2 REPLIES 2

‎08-10-2022 03:29 PM

HP Recommended

i have the same thing going on with y 7610

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‎08-17-2022 07:40 AM

HP Recommended

@dtarchuk

 

Welcome to the HP support community.

 

I understand that you are getting ink system error, I am glad to assist you.

Reset the printer

  • Resetting the printer might clear the error message.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.

Update the printer firmware to install the latest updates

Here are the steps:- click here

 

Refer to this HP document for further assistance:- click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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