HP Officejet 7612 not printing correct colours - using genuine HP cartridges

[CazW]

My HP officejet 7612 (Wide Format e-All-in-One) isnt printing the correct colours, magenta as purple and yellow as green (Cyan and black are fine).  Print quality is great as normal but something has happened to make it change?  Was working fine one day and now this.

[Jay_G24]

Hi @CazW,

 I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page

1. Load plain white paper into the input tray.

2. On the printer control panel, touch the Right arrow (), and then touch Reports.

3. From the Reports menu, touch Print Quality Report. The test page prints.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!