HP Officejet 8012 printhead error 62.80.A0

[SENSORIAL1]

Hello,

I recently replaced the printhead on my HP OfficeJet 8012 due to a clog in the cyan color. Now, when I turn on the printer, I receive the printhead error 62.80.A0.

The flat cables are intact, and the printhead is an original part for this printer. I tried reinstalling the old printhead, and the error did not appear.

Is there a firmware installation procedure or any other reset I can perform to make the printer accept the new printhead? I have already tried a factory reset without success.

HP staff members, how can I resolve this issue?

Thank you.

[Irfan_06]

Hi @SENSORIAL1,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that has a printhead error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Irfan_06]

Hi @SENSORIAL1,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Kindly refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[SENSORIAL1]

Hi Irwin, 
I also tried to do the facory restore procedure but it did not solve the problem . 

[Irfan_06]

Hi @SENSORIAL1,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support