HP Officejet P9018 Printer--Blue Screen Error 01B3B8E6 2/8/25 (SOLUTION)

[TEXASCITIZEN]

(HP P9018 printer blue box Error Code  01B3B8E6)    Work was being done on the building's electrical supply wires & the power kept going on/ off. Eventually came to big blue box on the printer display with the listed code.  HP Scan Doctor could not find the printer & the Printer Power Button would not turn it off.  Internet said the code Indicates Hardware or Firmware failure. One  fix listed to try was a hard reset of the printer: **With the printer power ON unplug the power cord at the back of the printer, unplug the other end of the power cord  from the power source,  wait at least 60 seconds & plug the power cord back in.  Worked immediately for me & I printed a normal test page to verify.

[Kuroi_Kenshi]

Hi @TEXASCITIZEN, Welcome to the HP Support Community! 

We're thrilled to have the opportunity to assist you and provide a solution.

It sounds like your HP OfficeJet Pro 9018 encountered a blue screen error (01B3B8E6) due to power fluctuations while electrical work was being done in your building. This issue is often caused by firmware corruption or hardware failure from sudden power loss.

 

Hard Reset

The hard reset method you followed is a common fix:

• With the printer powered on, unplug the power cord from the back of the printer.
• Unplug the other end from the wall outlet or power strip.
• Wait at least 60 seconds to clear any residual power.
• Plug the power cord back into the wall outlet first, then into the printer.
• Turn the printer back on and check if the issue is resolved.

Since your printer started working again and printed a test page, the issue seems to be resolved for now.

Preventive Steps

To avoid future errors, consider:

• Using a surge protector to prevent damage from power fluctuations.
• Keeping firmware updated via the HP Smart app or HP Support website.
• Plugging the printer directly into a wall outlet instead of an extension cord.
• Using a UPS (Uninterruptible Power Supply) if power issues are frequent.

If the Issue Returns

If the blue screen error happens again, you may need to:

• Perform a factory reset via the printer menu.
• Manually reinstall the firmware using HP’s recovery tools.
• Contact HP Support if the issue persists, as it could indicate hardware failure.

Let me know if you need any further help!

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Magic1983]

I am having issues with my HP 9018E.  It will not print.  I received a flashing error code B801FE66.  I tried resetting it my disconnecting the power code and the same cord from the computer.  It still does not print.  Can anyone help please? 

[Magic1983]

I need help with the factory reset.  Please and thank you.

[Garp_senchau]

@Magic1983, Welcome to HP Support Community,

Thank you for posting your query.

You may refer to this guide to factory reset your unit: Restore factory defaults on your HP printer | undefined

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,