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HP Officejet Pro 3600 Plus Z10 vs Z20 reset

HP Recommended
HP Officejet Pro 3600 Plus
Microsoft Windows 10 (64-bit)

I've recently purchased new 951XL cartridges for my HP Officejet Pro 3600 Plus.  The new color cartridges (3) are Z10's and the old were Z20's.  going thru all the recent issues with the regionalization, looks like I need a regionalization reset.  I assume the current 950XL Z20 black cartridge is also going to have to be replaced even though it's 3/4 full.  Can you please send me the reset instructions.

DJCC

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@djcc,

Thank you for reaching HP Community. I would be happy to help!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Raj1788
I am an HP Employee 

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