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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP Officejet Pro 6830 - Ink Leak

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10-18-2019 07:00 AM
I recently bought ink for the printer, which I use for personal as well as work. I noticed that the ink levels went down dramatically. I googled this issue, and found that several issues had occurred where the ink leaks out and settles at the bottom of the printer. I am trying to figure out a way to stop the leaking.. I have tried cleaning out the bottom of the print, I've tried clean the ink heads. I don't want to go out and buy more in just to blow throw them as well. Ink costs way to much for that..
I typically buy Canon printers, I've never had this issue before.. I did like my HP printer but until this happened. Any advice ? NEED HELP!
10-21-2019 04:20 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the ink cartridge is leaking.
Don’t worry, I assure you I will try my best to get this sorted.
If an ink cartridge is leaking, put it in a sealed plastic bag. Then you may be able to return it to your retailer for a replacement or refund, depending on your retailer’s policies.
Or, if the leaking ink cartridge is genuine, not refilled or tampered with, and the Warranty Ends date printed on the ink cartridge has not passed, then I recommend you contact support for assistance.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee