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‎12-07-2020 03:49 AM

HP Recommended
Product: HP Officejet Pro 6830 e-All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Am getting a problem with printhead message and it is preventing me from any actions including clean or align printhead. It is not a printhead you can remove with a simple latch.

 

Have read other posts that suggest this is a known hardware issue and printer or printerhead might be replaceable by HP even thought printers is out of the 1 yr warranty? Can you confirm?

 

Thanks - Simon 

Category:
1 REPLY 1

‎12-16-2020 07:06 AM

HP Recommended

@Simon99, Welcome to HP Support Community!

Since the print head is not detachable it cannot be replaced or serviced. And the replacement policies are different for different regions.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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