HP Officejet Pro 6960 won't print black ink .

[Max1232]

I have an HP6960 printer that has stopped printing in black ink completely. The cartridge is full and I have done all the required suggestions when this problem has been raised before on this forum like cleaning print heads etc. Nothing works. All other colours except black are printing fine. I see this problem has been raised many times before - seems like a common fault with this printer.

[Jay_G24]

Hi @Max1232

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

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