HP Officejet Pro 6968 not color printing

[RLGR]

My HP Officejet Pro 6968 is not printing in color, just black since I moved from USA to Brazil. I changed the ink cartridges but it did not work at all. What should I do?

[Philippe3]

How is the printer preferences working?  This may be of help....

Encountered a similar problems with color options, etc. not showing in preferences after the usual numerous remove and reinstall of drivers. Windows 10 home. HP OfficeJet Pro 6968. This routine did work.

Type Printers in search box next to windows button far left in task bar & press enter.

Choose the printer currently in use and right click on it and then choose "Manage"

Then choose "Printer properties" then choose Advanced tab at top.

Go to driver and the box to right of driver should be the printer in use described.

To the right of that is box "New Driver" and click on it.

Add Printer Driver dialog box will come up and under manufacturer choose brand. In my case HP

Then under printers in the box to the right will show printer in use and in this case two versions or more will show of the same printer. In my case I choose the the alternate which has an additional letters of PCL-3 to it.

At this point choose the Next button only. do not choose Windows Update or Have Disk.

The next window will be a notification completion and then choose Finish.

Then the previous dialog box should still be up and then choose "OK"

Restart Windows. This should restore the ability to choose greyscale and color options when in preferences.

Cheers!!

[RLGR]

It did not work. After it I uninstalled all HP softwares in my laptop, I returned the printer to plant configuration, I did all installation again but still not printing in color, just black. What else could I do?