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‎08-18-2021 03:10 AM

HP Recommended
Product: HP Officejet Pro 6970

Hi 

 

I am getting the above error message.  The printer was printing fine last night and now I get a blue screen with the message.  I can't do anything with the printer.  I have unplugged it and waited a few minutes to restart it and nothing.

 

Could someone please help on this as I am doing work at the moment and need to print.

 

Thanks

 

Ekok

Category:
2 people had the same question
1 REPLY 1

‎08-24-2021 12:00 AM

HP Recommended

@Ekok

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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