HP Officejet Pro 6978 - No Display

[Matt1380]

My printer display goes blank after 20-30 seconds and the printer turns off, if I unplug it and try again the same thing happens. The message on the screen when powered back on is: "Printer was not turned off correctly." 

Please help!  

[A_Gayathri]

Hi @Matt1380 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like there might be a power or hardware issue with your HP Officejet Pro 6978 printer. Here are steps you can try to troubleshoot the problem:

Check Power Connection:

• Make sure the power cable is securely connected to both the printer and the power outlet.
• Try plugging the printer into a different power outlet to rule out issues with the current outlet.

Reset the Printer:

• Turn off the printer and unplug the power cable.
• Wait for about 1-2 minutes.
• Plug the power cable back in and turn on the printer.

Update Firmware:

• Visit the official HP support website and check if there are any firmware updates available for your printer model.
• If updates are available, follow the instructions provided to update the firmware.

Check for Jammed Paper:

• Make sure there is no paper jammed in the printer. Open all doors and trays and carefully remove any stuck paper.

Perform a Hard Reset:

• Turn off the printer.
• Disconnect the power cable from the back of the printer.
• Wait for 60 seconds.
• Reconnect the power cable and turn on the printer.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

@Matt1380,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Gaya1239 

HP Support