HP Officejet Pro 8020 Series

[AK8888]

This is probably my third or fourth HP printer over the last 15 years. This is maybe one year old and I have managed to print on it 3-4 times. Just replaced the ink and of course when I need it to work, it doesn't. Wifi direct, HP "Smart" all a joke! That this company has such a large share of the printer market is disgusting. I know several people who say the same thing. The printer never works when you want it to and each time you have to trouble shoot it. 

[A_Gayathri]

Hi @AK8888,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Officejet Pro 8020 Series. Not to worry I will help you to get a resolution to resolve the issue.

May I know: 

Do you see any lights blinking on the control panel of the printer?

Have you observed any error codes on the display? 

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

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